The Essential Service

Essential is one of the most accessible and secure Lone Worker solutions on the market.

Combining value and quality, our simple to use lone worker service is controlled via either dial-in or text using your mobile or smart phone's keypad. The SMS control aids compliance with the requirements of the Equality Act.

This service allows organisations to protect their lone workers while using existing devices equipped with all standard Essential features highlighted below.

  • Perfect for businesses with a bring your own device policy
  • An affordable solution with the most simple roll out
  • Can be used on mobile phones, smartphones and landlines
  • Easy to manage and suitable for businesses of any size
  • Can be controlled by SMS or Dial Up
  • Does not require the purchase of purpose-built lone worker devices
  • Licences may be transferred seamlessly to new employees or volunteers throughout the contract
  • Ease of use as lone worker is already familiar with their phone
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Archangel® is a secure customer portal for: management of end-user activity; viewing activity and system performance reports; and for the management of welfare check and alarms.


The End User can CLOCK ON at the beginning of their work period and CLOCK OFF at the end with a single button press, helping to demonstrate compliance with the working time directive and can be used to ensure location privacy.


The TAG records an activity that poses a higher personal risk over a short time frame. E.g a new customer visit; a task within a confined space; a visit with historic risk. TAGs can be created using a combination of free text and audio files.


The End User can summon immediate assistance from responders by activating the designated SOS fast-dial button, or your App’s SOS button.

Welfare Check

This is a check-safe function followed at the end of the Welfare Timer period for both CLOCK and TAG functions. If end users fail to communicate with administrators at the end of an allotted period of time then a series of welfare messages are sent to the end user before an alarm is raised.

Friend In Need

Friend In Need enables the user to press their SOS at anytime where they may need some temporary assistance or comfort. For example, walking across a dimly-lit car park or street, or walking through an area known for crime.


With the Essential Service, free e-learning is provided to help you get started.


Access to a range of 24-hour technical and personal support.


ARC24 is an optional Alarm Receiving Centre (ARC) service. This can be used to manage and respond to all welfare alarms and SOS situations. The ARC operates 24 hours, 365 days and is certified to BS8484 and BS5979 CAT2 and has direct communication links with all UK police and emergency services.

Additional Training

Obtain additional training to help use your Chaperone Device. This can include a webinar with our support team or a training day at your premises.

Download Our Brochure

For a full and detailed breakdown of the Essential Service and how it could benefit your lone workers please fill in your details below to download our brochure.

    Trial Essential for Free

    Choosing the right lone worker solution which perfectly suits your business and employees can be a difficult decision. We’re confident that our solutions are the right ones for your business, but it is a question of which of our services or products is right for your staff. To help you make the right decision we offer a trial free of charge and with no obligation to buy across all of our lone worker solutions.


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