Safe Shores Monitoring delivers fast response and assurance through lone worker support

A healthcare specialist in the Scottish Borders was able to receive emergency lone worker support when she deployed her Safe Shores Monitoring lone worker support system at the scene of a road traffic accident.

The healthcare support worker with NHS Borders was the first person on the scene of the accident in a rural area as she was travelling to the home of a patient under her care.

Having logged on to her Safe Shores Monitoring  system before she left the Knoll Community Hospital in Duns, the lone worker pressed the button on her work phone to call for assistance when she assessed that a person had been injured.

An operator at the Safe Shores Monitoring Alarm Receiving Centre (ARC) took the call. He quickly established the lone worker’s location and was able to dispatch ambulance and police to the scene.

The Safe Shores Monitoring ARC in Dunoon is staffed by expert personnel around the clock and is BS8484 accredited to deal directly with emergency services. It has also achieved the “Secured by Design” police-preferred specification award from the National Police Chiefs Council which ensures Safe Shores Monitoring delivers the fastest and most secure and resilient lone worker service in the UK.

The lone worker said the support was invaluable to both her and the injured person as the efficient manner in which the emergency was handled gave her peace of mind as well as fast support from first responders.

She said: “I was first on the scene at a road traffic accident not far from my patient’s house. “After initial assessment of the casualty, I pressed 9 on my work phone Safe Shores system to advise I was dealing with an emergency and required assistance.

“Stephen, the Safe Shores operator on the end of the phone, was very calm and could pinpoint my location so he could pass onto emergency services where I was.

“This service was invaluable both from my point of view and from that of the casualty. I felt very reassured that I wasn’t out working alone but as part of a huge team all working together. This service enabled the police to arrive on the scene shortly after and begin directing traffic, leaving me to stay with the casualty.

“I felt calm and reassured throughout this experience, because I felt I had instant back up if it was needed or even just reassurance. I believe that because I knew assistance was en route, the casualty benefitted from my calm demeanour.

“This really is a fantastic service to have and at a time like that it was invaluable. I was amazed at how quickly the emergency services were dispatched to my location and this made a huge difference to my casualty too.”

NHS Borders has been working with Safe Shores Monitoring since 2015 to ensure the safety of 780 healthcare professionals who provide services in the field.

Recently, NHS Borders upgraded the service to include Safe Shores Monitoring’s new Companion app. Safe Shores Monitoring developed Companion to utilise a range of smart phone features to ensure employees working alone are safe from danger.

Tom Morton, CEO of Safe Shores Monitoring, said: “We have been working with NHS Borders for over four years to ensure the safety of its field workers who provide such a valuable service to the community. Emergency response is by its nature varied, so having a lone worker support system that offers the fastest response in the industry as well as offering a range of services ensures that all exigencies can be managed. 

“We love getting feedback from customers who have used Safe Shores Monitoring’s lone worker protection services because it underlines the value and importance of being safe no matter where you work.”


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